Help Desk Technician
Saint Cloud, MN
Contracted to Full Time
Experienced
Summary
The Help Desk Technician is responsible for the effective and professional direct interaction and support of client IT needs including hardware, applications, and all related client computing technology. Support includes specification, configuration, installation, testing, and troubleshooting computer systems and peripherals within established standards.
Education and Experience
Essential Duties and Responsibilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Help Desk Technician is responsible for the effective and professional direct interaction and support of client IT needs including hardware, applications, and all related client computing technology. Support includes specification, configuration, installation, testing, and troubleshooting computer systems and peripherals within established standards.
Education and Experience
- High School Diploma or equivalent required, bachelor degree preferred.
- 1-3 years working in Microsoft Windows and Exchange, in a networked TCP/IP environment.
- Minimum 1 year experience with customer support, including assisting executive level users.
- Demonstrated experience with a strong, positive attitude in a Team environment required.
- Good organizational, documentation and analytical skills with the ability to implement solutions in a professional, responsive manner.
- Must be able to demonstrate a proactive commitment to ATS corporate values and the success of all staff.
- Proficiency in Microsoft Office (Word, Excel, and Outlook) required.
- Excellent communication skills (written, listening, and verbal).
- Willing and able to travel infrequently, including overnight travel.
Essential Duties and Responsibilities
- Perform general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment for the purpose of keeping equipment functioning properly.
- Update basic computer hardware and software installations for the purpose of keeping technology running efficiently.
- Provide both proactive and reactive support for overall IT questions, specific technical questions and support desk issue management (tickets) for the purpose of providing excellent customer service.
- Escalate problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue for the purpose of providing excellent customer satisfaction.
- Analyze and resolve technical problems for established networks for the purpose of keeping maximum up time.
- Work as a team member with other technical staff members, to ensure timely response and problem resolution to end users for the purpose of providing excellent customer service.
- Provide proactive communication and notification to staff of pending or upcoming problems, outages, or other service issues in order to provide courteous and timely service to staff.
- Keep all work areas tidy and well organized, maintain a safe work environment at all times.
- Present a neat, clean, and professional appearance and demeanor with all end user interactions.
- Maintain a high level of confidentiality regarding company and personnel information to maintain a professional work environment.
- Understands and consistently performs in accordance with ATS Mission, Vision, and Values.
- Support ATS’ culture by aligning actions, behaviors, performance, and decisions in accordance with the Company’s values as set forth in our All-Employee Competencies.
- Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.
- Perform other duties and responsibilities as assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee is regularly required to sit and talk and hear.
- The employee is frequently required to sit, walk, and reach.
- Specific vision abilities required by this job include close vision to a computer monitor.
- May involve lifting up to 25 lbs. to move and install hardware and peripheral equipment.
Apply for this position
Required*